Cookie Policy
We (People's Partnership Holdings Ltd) use cookies on our websites to help give you the best experience we can. If you'd like to remove or refuse cookies, you can learn how to below – see ‘What to do about unwanted cookies or adverts’. However, this may mean our website won’t work in the way you'd expect.
Warning: if you use your web browser settings to refuse all cookies, you won’t be able to log in to your Online Account with us.
What are cookies?
What are cookies?
Cookies are small text files that are placed on your device (such as a computer or mobile phone) when you browse websites. Almost all websites use them. They help us to distinguish you from other visitors. They also help us to customise our web pages by remembering your preferences, such as font size.
When you return to our websites, we use the information in the cookie to recognise your last session. This improves the quality of your experience on our websites.
Why do we use cookies?
Why do we use cookies?
We use cookies to make our websites work as you’d expect. They also help us to:
- continually improve our websites
- improve speed and security of our websites
- remember your search settings during and between visits
- let you share pages with social networks like Facebook and add comments to our site
- make our marketing more efficient so you should only see advertising or promotions that are relevant to you, eg via Google or Facebook.
We don't use cookies to:
- collect any personally identifiable or sensitive information
- send personally identifiable data to third parties.
What type of cookies do we use?
What type of cookies do we use?
| Cookie type | Name | Where we use it | Why we use it and how long it lasts | Cookie category |
|---|---|---|---|---|
| Third-party cookie | cookieyesID | Online Account (MyProducts) | Used as a unique identifier for visitors according to their consent. Expires after 12 months. | Necessary |
| Third-party cookie | cookieyes-necessary | Online Account (MyProducts) | Used to remember the consent of users for the use of cookies in the 'Necessary' category. Expires after 12 months. | Necessary |
| Third-party cookie | OTZ | Google Analytics | Used by Google Analytics to provide an aggregate analysis of Website visitors. Expires after 24 hours. | Analytics |
| First-party cookie | _ga | Google Analytics | Used by Google Analytics to calculate visitor, session, campaign data and to keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Expires after 2 years. | Analytics |
| First-party cookie | _gat_UA-83014567-1 | Google Analytics | Allows Google to limit the collection of data on high traffic sites. Expires after 1 minute. | Analytics |
| First-party cookie | _gcl_au | Google Analytics | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expires after 2 months. | Marketing |
| First-party cookie | _gid | Google Analytics | To distinguish different users by a non-personal random number, instead of using personal information. Expires after 24 hours. | Analytics |
| First-party cookie | _RequestVerificationToken | Online Account (MyProducts) | To stop unauthorised posting of content to a website. Expires after each visit. | Necessary |
| Third-party cookie | _uetsid | B&CE website | Used by Microsoft bing Ads. It allows us to engage with a user that has previously visited our website. Expires after 24 hours. | Marketing |
| Third-party cookie | _uetvid | Online Account (MyProducts) | Used to allow us to engage with a user that has previously visited our website. Expires after 12 months. | Marketing |
| Third-party cookie | _upscope__region | B&CE website | To allow our agents to help customers navigate the site. Expires after 30 days. | Functional |
| Third-party cookie | _upscope__shortId | B&CE website | This cookie is a bolt on for whoson (live chat provider) and allows our agents to help customers navigate the site. Expires after 30 days. | Functional |
| Third-party cookie | AEC | Google Analytics | Used to ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. Expires after 6 months. | Functional |
| Third-party cookie | ai_session | Online Account (MyProducts) | Associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. Expires after 1 day. | Functional |
| Third-party cookie | ai_user | Online Account (MyProducts) | Used for the collection of statistical usage and telemetry information for applications built on the Azure cloud platform. Expires after 12 months. | Analytics |
| First-party cookie | ASP.NET_SessionId | Online Account (MyProducts) | For security checks after login. Expires after each visit. | Necessary |
| Third-party cookie | cky-action | Online Account (MyProducts) | Used to remember the action taken by the user. Expires after 12 months. | Necessary |
| Third-party cookie | 1P_JAR | Google Analytics | To collect website statistics and track conversion rates. Expires after 12 months. | Analytics |
| Third-party cookie | cky-active-check | Online Account (MyProducts) | Used to check if the consent banner is active on the website. Expires after 24 hours. | Necessary |
| Third-party cookie | CONSENT | Google Analytics | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. No expiry. | Marketing |
| Third-party cookie | DV | Google Adwords | To measure the visitors’ actions after they click through from an advert and to store user preferences. Expires after 12 months. | Marketing |
| Third-party cookie | Fr | To track advertising opt-outs on Facebook. Expires after 3 months. | Marketing | |
| Third-party cookie | cky-consent | Used to to remember the users' consent settings so that the website recognises the users the next time they visit. Expires after 12 months. | Necessary | |
| Third-party cookie | cookieyes-advertisement | Online Account (MyProducts) | Used to remember the consent of users for the use of cookies in the 'Advertisement' category. Expires after 12 months. | Necessary |
| Third-party cookie | cookieyes-analytics | Online Account (MyProducts) | Used to remember the consent of users for the use of cookies in the 'Analytics' category. Expires after 12 months. | Necessary |
| Third-party cookie | MUID | Bing | This cookie is widely used by Microsoft as a unique user identifier to allow user tracking. Expires after 12 months. | Analytics |
| Third-party cookie | NID | Google uses cookies, like the PREF cookie, NID and SID, to contribute to the personalization of the ads in Google properties, like Google search. Expires after 6 months. | Marketing | |
| Third-party cookie | cookieyes-functional | Online Account (MyProducts) | Used to remember the consent of users for the use of cookies in the 'Functional' category. Expires after 12 months. | Necessary |
| Third-party cookie | UULE | To geolocate search engine results pages. This helps us to better tailor our advertising to visitor's locations. Expires after 24 hours. | Marketing | |
| Third-party cookie | SOCS | Used by Google to store a user's state regarding their cookie choices. Expires after 24 hours. | Functional | |
| Third-party cookie | whoson | Online Account (MyProducts) | Used for our online live chat tools. Expires after 12 months. | Functional |
| First-party cookie | x-ms-cpim-admin | Online Account (MyProducts) | Holds user membership data. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-slice | Online Account (MyProducts) | Used to send requests to the appropriate place at that time. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-trans | Online Account (MyProducts) | Used for tracking the transactions (number of authentication requests to Azure Active Directory B2C) and the current transaction. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-sso:{Id} | Online Account (MyProducts) | Used for maintaining the single sign-on session. This cookie is set as persistent, when ‘Keep me signed in’ is enabled. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-cache:{id}_n | Online Account (MyProducts) | Used for maintaining the request state. Expires at the end of the browser session or after successful authentication. | Strictly necessary |
| First-party cookie | x-ms-cpim-csrf | Online Account (MyProducts) | Cross-Site Request Forgery (CRSF) token used for CRSF protection. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-dc | Online Account (MyProducts) | Used for Azure Active Directory B2C network routing. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-ctx | Online Account (MyProducts) | Used for context information within the login/access process. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-rp | Online Account (MyProducts) | Used for storing membership data. Expires at the end of the browser session. | Strictly necessary |
| First-party cookie | x-ms-cpim-rc | Online Account (MyProducts) | Used for storing the relay cookie. Expires at the end of the browser session. | Strictly necessary |
First-party cookies
We set first-party cookies on behalf of the website you are visiting.
Third-party cookies
Third-party cookies collect and use anonymous information about your visits and interactions with our websites. We use third-party cookies to serve and personalise advertisements for our products and services. They also ensure we implement opt-outs made via the third party.
Necessary cookies
Cookies in this category are necessary for the site to function normally, so cannot be turned off.
Analytics cookies
These cookies are used to help us improve the performance of some or all pages on our website. For instance, we use Google Analytics to look at how people navigate through our website and use this to make improvements.
Functional cookies
These cookies are used to enable certain functionality on our site such as personalisation. Disabling may lead to a poorer browsing experience
Marketing cookies
These cookies will be used to track your preferences and only show adverts relevant to your interests.
Social website cookies
So you can easily ‘Like’ or share our content on social networks (such as Facebook and Twitter) we’ve included sharing buttons on our websites. These are set by ShareThis, AddThis and Twitter.
The privacy implications will vary from social network to social network. They depend on the privacy settings you’ve chosen on these networks.
Anonymous visitor statistics cookies
We use cookies to compile visitor statistics – such as how many people have visited our website, how long they spend on the site and what pages they look at.
We use Google Analytics to provide these statistics, which help us to continuously improve our website. They also tell us, on an anonymous basis, how people reached our websites (for example from a search engine) and whether they’ve visited before.
You can opt-out of Google Analytics by using Google’s opt-out tool.
What to do about unwanted cookies?
What to do about unwanted cookies?
Deleting cookies. Some web browsers allow you to delete cookies. If your browser allows this, you’ll be able to change your settings so that whenever you close your browser, it will delete any cookies that have been put on during that session of browsing.
Refusing cookies. Just remember that if you change your browser settings to refuse all cookies – in other words, websites won’t be able to put them on your device at all – you won’t be able to access your Online Account with us. If you’re worried about ‘spyware’, then rather than refusing all cookies, you may find you can use anti-spyware software to achieve the same goal by automatically deleting cookies it thinks are invasive.
Getting a warning about cookies. You can change your browser settings to warn you before cookies are used (and get the option of using them or not). You can do this by following the instructions in your browser. These are normally in the Help, Tools, or Edit menus.
How to stop unwanted adverts
How to stop unwanted adverts
Opting out of online adverts. To stop getting online interest-based advertisements from Facebook and other participating companies, visit the European Interactive Digital Advertising Alliance You’ll need to opt out separately with each browser you use.
Where to go for more information about cookies
Where to go for more information about cookies
Visit allaboutcookies.org
Or check out the Information Commissioner’s Office website
Download our cookie policy as a PDF
