You can change your home, email address or phone number in your Online Account.
To change your name (including title), National Insurance (NI) number or date of birth, you’ll need to send us a copy of a document that confirms your identity. ‘List A’ in our Confirming your identity leaflet has examples of what we need.
You can scan this to us at info@peoplespartnership.co.uk though please note this isn’t considered a secure way of sending us your information. You can also send this to us by post at FREEPOST People's Partnership.
To update your NI number, you need to send us written communication (eg a letter) from HM Revenue & Customs that includes your NI number.
If you've already requested to transfer your pension to another provider, don't forget it can take up to 4 weeks for your new provider to receive your money. If it's been less than 4 weeks since you submitted your request, you don't need to contact us – we'll get in touch with you when there's an update.
If we need further information from you, this may cause a slight delay in processing your request – but we’ll do everything we can to get back to you as soon as possible.
Your statement can be found on the Annual Statements page within your Online Account. Annual statements are produced annually, after your birthday. If you’ve recently passed your birthday and your statement isn’t showing yet, please bear with us, your statement will be ready soon.
If you receive your statements online, we’ll send you an email when your statement is ready. Please ensure you keep your email address up to date or we may not be able to contact you. You can update your contact details by visiting the Personal details page.
If you’d like to see all the contributions you’ve made since joining The People’s Pension, visit the Transactions page. You can also view a projection of how much your pension savings could be worth, based on your selected retirement age, on the home page.
